Keurig Reviews and Complaints

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Keurig Reviews

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  • KCUPS



    WE have been using kcups for years and I have purchased them from JCPenny the last time I received a box that does not have the butter toffee taste and is weak I had purchased 4 boxes so hopefully this is only one of the boxes. It sure has taken the enjoyment out of my cup of coffee this has happened with four cups so far hoping there will be no more of them. Thought you should be aware so you can look into it and correct it because I sure do enjoy it and look forward to my cups of coffee I do not have the box these came in. Thank you. More...
    (Miscellaneous)
    0115's Picture   0115    0 Comments   Comments
  • great customer service



    I've had the most amazing service from keurig exspecially Glen the service headquarters shes the most amazing person ever. she went above and beyond to make me happy and when i was satified she still poored out more generosity. the keurig company and there represenatives are amazing. they have a faithful customer for life. i'm going to be a little spokeperson to all my friends about this amazing company, even the first rep i talked to marquon was awesome, thankyou keurig, alicia More...
    (Miscellaneous)
    aliciao's Picture   aliciao    0 Comments   Comments
  • QVC - Poor Customer Service on Keurig Order



    I purchased a Keurig as a present for my daughter recently. It was supposed to ship with 100 K Cups. The machine arrived but the K cups didn't. I called QVC and they assured me that they would be sent right away. After two or three weeks, the K cups had still not arrived. I called QVC back and they informed me that a notation in the file stated "Corporate" said that there was a false bottom in the box and the K-Cups were in the box. Of course the box is now long gone as it has been three or four weeks since the machine was delivered. Were the K-Cups ever in the box?... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Excellent customer service



    We bought an OfficePro Keurig brewing system about 1 year ago & it gave out less & less water, and took forever to brew. I'd try to brew my 10oz cup & would only get 5oz. I made several phone calls to the company, and they were very helpful in trying to help me solve the problem. I can't say enough about their customer service - they are very professional and apologized several times about the brewer's problems. During my last phone call (I think I made 4 calls total), the rep put me on hold for a couple of minutes and consulted with her manager to send us a new... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    kristenk's Picture   kristenk    0 Comments   Comments
  • Will never buy another one



    I got my Keurig for a Christmas gift. I like a hot cup of coffee like everyone else in my family. However on the weekends I tend to get up several hours before everyone else. So this was a great solution, for the first 16 months. After some time I would use the 10oz option and slowly only get 6. Now I only get 4. Customer service was useless when I called. I found that if I hit it just right it would work... I found this solution searching the internet. I understand that maybe the insides need to be cleaned. I've spent hours running various solutions through the pot with no usable... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    hollorg's Picture   hollorg    1 Comments   Comments
  • Keurig Vue 7000



    I like the fact that Keurig came out with the VUE 700. I hate the fact that you can't get the coffee many places. They changed the K Cup to a Q Peg. You can't use a K Cup in the Vue and there isn't many places that carry the Q Peg, and if you do find them, you have a chose of 5. The K Cup makes a filter cup, but of coarse the VUE doesn't. The Vue was expensive and to have to wait to get them on the internet, usually takes 2 weeks to get them from Keurig. If I had the chance to do again, would have NEVER bought this machine More...
    (Online Shopping - Sponsored by AMAZON.COM)
    HDWG's Picture   HDWG    5 Comments   Comments
  • Dont waste your money on a Keurig



    I just got off the phone with customer service about my Keurig coffee pot not working. The girl on the phone whos name i didn't not get, was not helpful at all. One of the first things she said was that my pot was out of warranty and that she could sell me another one for about $100. I have called about this pot a few weeks ago and followed everything they told me about cleaning it so that we could get a full cup of coffee. This pot is a little over 2 years old and not used much, about 2 cups a day with using k cup and all they could do is sell me a replacement. I am sorry... More...
    (Miscellaneous)
    SandiDeLeo's Picture   SandiDeLeo    0 Comments   Comments
  • Horrible Customer Service Department



    I have one of the original Keurigs and it still works fine; however it is as loud as a freight train. I thought this was normal until my Aunt, who demonstrates these machines, said "oh no, there is something wrong with that machine. Call customer service... they're wonderful." I did today and talked to a robotic rep who followed her script to a tee which was 1- find out what model I have first (note that it is old and I may be ready to upgrade anyway), 2-pretend to listen to the machine and then say "it is normal for that model" and offer $50 off of a new machine. I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jenny69's Picture   jenny69    0 Comments   Comments
  • Keurig coffee



    I just went out and bought refills for my new Keurig coffee maker - I've had it for about 3 weeks. I came home with Starbuck's Medium Brew Keurig. When I opened the box I noticed that the refills looked different than what I had before. It turns out that I had bought it for Keurig VUE - which was NOT very noticeable on the box. Now I'm sitting with an opened box and no coffee that fits my Keurig. I'm so annoyed. Why couldn't they either A) make sure that it is VERY noticeable on the box or B) make one insert fit all. More...
    (Miscellaneous)
    Atti's Picture   Atti    0 Comments   Comments
  • KEURIG



    2nd keurig to break. The 1st one they offered to replace it for a dicounted price. I told them I could get it cheaper. Same coffe model and I did. This one is broken again. Pump stops pumping. No clogs. Cleaned monthly. NO MORE KEURIGS for us. They last about 15 months. Only made about. 4 cups per day. So it was not over used. Don't trust the company. They do not stand up to their product. They will tell you that you should have used distilled water and clean more often More...
    (Shopping, Chain Stores)
    Bonnes's Picture   Bonnes    1 Comments   Comments
  • Keurig Single Brew B60



    I cannot believe the reviews I am reading. I feel the same as everyone else. I thought I was spending alittle extra just over a year ago, to have a decent coffee pot but I obviously should have done alittle research before I wasted my money. First off nothing was coming out so a friend showed us the paperclip trick for cleaning the tip. A short time later the pump went. I am so frustrated with this machine and especially after reading all of the similar complaints. Wow, biggest waste of money for sure!! More...
    (Repair Services)
    Turtles's Picture   Turtles    0 Comments   Comments
  • Never worked



    I received a Keurig machine for xmas a few years ago. Took a few months before I took it out of the box, but when I finally got around to it the descaling light came on after 4 cups. I called to complain. Nothing was done. I ended up cycling through a bunch of water and it eventually went away, but I stopped using it b/c I don't need the hassle at 5am while trying to get ready for work. Fast forward 1 yr. I pull out the machine to start using it and after 1 month the level jams and I can neither open or close it. Customer supports response, they can do nothing but offer me a new... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    tjm03's Picture   tjm03    0 Comments   Comments
  • clean biweekly with paperclips



    Two months after purchasing my machine it clogged and would not work. I followed instructions to clean the upper needle with "paper clip" and it worked. Less than 2 weeks later I had the same problem and called customer service. They we not sympathetic to my frustration. She said I should be using the paper clip "every 2 weeks" to clean the needle since we make about 32 cups per week. She also said they recommend "shaking the pod" before putting it in the brewer. It seems unreasonable to be under the hood with a paper clip every 2 weeks to keep this thing... More...
    (Miscellaneous)
    PaulP's Picture   PaulP    0 Comments   Comments
  • Keurig online store completely unreliable



    I have been ordering from the online Keurig store for over a year with no issues...........until now. They have screwed up three online orders in a row!!! The first order was lost, the second order was missing items, and the third order I just placed this month was never shipped and I was given an invalid tracking number. Suffice it to say, I will never be ordering anything from Keurig again. My Keurig coffeemaker is also acting strangely and I think it is ready to kick the bucket. I am so done with this company. More...
    (Entertainment, Movies, Events)
    Buffymonsoon's Picture   Buffymonsoon    1 Comments   Comments
  • keurig not working



    I have had my Keurig for over a year and a half now. I received it in January 2011. I have used it a total of 10-15 times. About a year ago I called in to Keurig Customer service because it wasn't working properly. They instructed me how to clean the needles and then it started working again. I used it a few more times before moving, since January of 2012 it has been packed up because I moved to a new house. I recently took it out and was going to run water through it, since I hadn't used it in awhile. The needles are clean, but when I push the "brew" button, it says... More...
    (Miscellaneous)
    cgainer's Picture   cgainer    0 Comments   Comments
  • Keurig Stopped Working Again!!!



    I am on my second Keurig brewer, and again it has stopped working. The machine will not brew a cup of coffee. With our previous machine we went through the whole "cleaning with a paperclip" two times with customer service on the phone and then finally they sent us a replacement. This time the machine is no longer under warranty so they want me to pay them to send a new one (discounted of course). Why in the world should I have to pay for a brewer that can't work more than a year and a half. I am so upset! I think the worst thing is I have another 4 packs being delivered... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Diana25's Picture   Diana25    0 Comments   Comments
  • Don't waste your Money on a Keurig!



    Between Myself and various family members, we must have replaced our Keurig machines almost 10 times total! My most recent one lasted just over 2 whole years before dying. Wow, must be some kind of record! So that comes to a cost of about 90 dollars a year for the coffee maker! Just spoke to someone in customer service who offered a new one at the "discounted" price over a hundred dollars! I can buy one at the store for that! The quality of these machines are awful, the warranty is awful, and the customer service response is awful. If it's longer than a year, Keurig fully... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    tonysal's Picture   tonysal    0 Comments   Comments
  • Top notch customer service



    I received a Keurig coffee maker for Christmas 2010. Included was a certificate for getting two free boxes of coffee pods with the purchase of 2 boxes. Fast forward to last month, almost two years later. I find the old email and decide to go ahead and use the coupon since there was no expiration. I went online and attempted to order and the system told me the coupon had been used. I emailed customer service and about two weeks later, I received an email reply and a new coupon code, only this coupon was for two free boxes of pods (including shipping) with NO purchase required. It is... More...
    (Miscellaneous)
    TarHeelV's Picture   TarHeelV    1 Comments   Comments
  • Broken Keurig after a year and a half



    These Keurigs do not last long at all, and the warranty is only for a year. After a year and a half ours broke and it wasn't because it needed to be cleaned. It has something to do with the parts inside. I would not recommend a Keurig to anyone. Who wants to spend 175.00 on one of these and it only last a year or two. I wouldn't buy a car or a tv if it only lasted a couple years. Keurig needs to back their products better and at least extend the warranty. Good thing this was a wedding gift. I called customer service and tried everything to get them to send me another but they... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Micahk's Picture   Micahk    0 Comments   Comments
  • keurig broken



    I now have owned 3 keurig coffee pots. The first I had 8 months and it just stopped brewing. I descaled and cleaned it even before the recommended time frame. I called the company and they tried to help me through the problem, no success, so they did send out a new one since this one was under warranty. The new one has lasted 1 1/2 years. Same exact problem occuring. Not under warranty and in fine print it does say these coffee pots cannot be fixed by the consumer other than the trouble shooters. So fed up I just threw it away. I have a one cup keurig that I had bought for work so I brought... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    vthompson's Picture   vthompson    0 Comments   Comments
  • Broken



    I have owned my Keurig for a year and a half. It has been an extremely high maintenance product. I did all of their trouble shooting tips and it still will not brew me a cup of coffee. I called customer service that told me they would gladly replace my expensive appliance for another $80.00. Save the money, time, and hassle and buy a Cuisinart. I at least expected better customer service after all the money spent on their product. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Smurray's Picture   Smurray    1 Comments   Comments
  • Keurig not working



    Same problems that others are having I use deionized water. Still I use the filter Had platinum brewer for a year and now it won't brew. Throws a set temp line in setting area Says its ready and I try to brew.... Makes a few noises like trying to pump ..goes through cycle and no coffee Got it to work once and during the night it heats up and then I saw water all over the counter. It brewed with the arm up and with no one touching the brew button Changed filter cleaned machine started over worked a few times. Then back to se thing. Ready and started yet no coffee made More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Pshumphreys's Picture   Pshumphreys    1 Comments   Comments
  • B40 Elite recurring problem



    Unit will not "prime" I've tried evrything suggested in the owners manual even went on line to look for other solutions. I cannot reach customer service by phone - I sent an email demanding a new unit be shipped directly to my home address FREE of charge including them paying the shipping - I've only had the unit less than 30 days. It's supposed to be a luxury and has only created more frustration each time I attempt to use it. I have a $10 Mr. Coffee that I've had forever and a day - I feel like smashing the Keurig and mailing it back to them - if it wasn;t... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • problems



    I have a Keurig Platinum Coffee maker and have had multiple problems with it. It worked for a few months without issue. I only use it for about 2 or 3 cups of coffee per day. Then, the machine decided it would constantly turn itself off before brewing. I looked online for solutions with none that were effective. After multiple attempts I was able to get the timer to set. Now I have to run it on timer in order to brew. The other issue I have had is with the cup size. Even though it is set on the large setting, it only brews a small cup. For the first few months, it did all the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Problems, problems, problems



    I have a Keurig Platinum Coffee maker and have had multiple problems with it. It worked for a few months without issue. I only use it for about 2 or 3 cups of coffee per day. Then, the machine decided it would constantly turn itself off before brewing. I looked online for solutions with none that were effective. After multiple attempts I was able to get the timer to set. Now I have to run it on timer in order to brew. The other issue I have had is with the cup size. Even though it is set on the large setting, it only brews a small cup. For the first few months, it did all the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    BillS's Picture   BillS    0 Comments   Comments
  • Best Customer Service Ever !



    My 2 year old Keurig Brewer stopped making coffee, so I called their customer service number....on a Sunday ! After a short wait, I was connected with a rep who walked me through trouble shooting steps. After trying several fixes, we thought we had it working. I then took my brewer back to the kitchen and hooked it up. It failed to work and nothing I did corrected the problem. So I called back. I spoke with another rep who took down my information, read the record of what had been done and then transferred me over to a tier 2 support person. We talked about the problem and the steps... More...
    (Miscellaneous)
    MikeC's Picture   MikeC    3 Comments   Comments
  • Thieves



    I placed an order with Keurig on 6/28/2011; it was returned on 7/7/2011 and today is 9/6/2011 and I have yet to receive my refund. I have contacted the company via email and FIVE phone calls over the past two months. I really do not think I need to go into this anymore. I want what is rightfully mine and nothing more. I would also like to be compensated for the trouble I am going through to get MY money back! More...
    (Miscellaneous)
  • Thieves



    I placed an order with Keurig on 6/28/2011. They tried delivering it and were unsuccessful so it was returned to the company on 7/7/2011. I called and they informed me that they cannot just resend the package out that I needed to place an entirely new order. I did. Now I have paid for two orders. I received the second order, no problem, however I still have not received my refund for the first order. Therefore I paid for two but only received one. I have contacted the company via email, no progress, and not one, two, three, or four calls but FIVE. Yes, I have called five times and still... More...
    (Delivery Services)
    HIShorty's Picture   HIShorty    0 Comments   Comments
  • Receiving broken Machines and lies



    Keurig has sent out 2 brewers one of which was the wrong one. The second is leaking water all over my kitchen counter. Soaking a towel I put by it every night. They sent out another or said they did. But it never shipped until in fact I demanded to speak to a customer advocate. It seems that they tried really hard to make it look like they shipped it when they did not blaming it on Fedex that the info was never processed. Only to eerily find it to be picked up a few hours after calling. Something needs to be done. Either do not offer a warranty and lower the price on these things and stand... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • I am at wits end!!! I have had it with the lies



    Ok so my first brewer had what seemed to be a electronic issue. I called Keurig and they were prompt in sending me out a unit. BUT it was clearly the wrong one! So they picked that one up and shipped me another. I became supicious that this was a refurb because of the shipping package it was contained in. Then two days later when I awoke to make coffee I found that my entire counter was covered in water. I called Keurig again. Fustrated at this point. They said ok we will ship another one and pick that one up to be analyzed. Ok so I get my tracking info and go about my day. Decided to check... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    esta1224's Picture   esta1224    1 Comments   Comments

Keurig Reviews By Product


Keurig Comments


northlander30 says: (5 months ago)
 0
Keureg I love the machines and the convenience of use. Now I had a problem as well where my first machine quit 3 days after the warranty ended. I had to buy another machine and had a problem with this machine as well. I contacted their CS department in December of 2013 and was assured that they were sorry and offered me 2 -24 pack boxes of coffee for free for my troubles. Well that was in December, The shipment never showed and when I contacted them again to ask what was up they said they had no record of my complaint. Of course right? Well I explained in detail why they were giving me free coffee as they asked why, and he assured me that there would be no problem this time around, select the 2 flavours I would like and they would be shipped promptly. Well I get an invoice from Keureg on Sunday March 16th that the coffee had been packed and dispatched to FedEx and I should receive it soon, so I scroll down to read the invoice and it says the receiver of this shipment MUST pay $9.95 for shipping and any applicable taxes upon arrival. I was like WTF! That isn't free! I would be better suited to go and buy them myself! But the kicker here is clicking on the FedEx tracking number, lol what a bunch of idiots they are! It is a phony tracking number and FedEx has no record of any shipment from Keureg. Keureg if you read this, Kiss my ass! You bunch of liars! I won't even use your k cups anymore, I use the machine solely for the hot water and use Tim Hortons canned coffee in a NON Keureg branded reusable k cup that is much better than the one you offer for 20 bucks!



briman says: (6 months ago)
 0
Keurig crap platinum single cup machine,2nd machine broke in2years plastic parts broke and icant get parts but customer service would sell me another one for$117.00!I will not buy another one at any price!keurigknows there product is defective thats why they havea one year warranty and they hope they last longer than a year dont buy this product



Natalied777 says: (6 months ago)
 0
It's surprising reading all these reviews about keurigs breaking so quickly. I bought my first keurig over 3 years ago and it's still going strong. I have always used only tap water, and it hasn't caused any problems. I do clean it out with white vinegar every few months. It freaks me out wondering what's going on inside that I can't see so cleaning it gives me that peace of mind while maybe also contributing to its longevity.



skylight says: (11 months ago)
 0
... and cups are not recyclable?



Ducky says: (1 year ago)
 0
My Keurig is 15 months old. Water gushes out the bottom. I have spoken with Reps. Several times, their response has always been, it's a sealed unit that cannot be repaired. Although we'll sell you a replacement at a discounted price. I truly believe the machine is defective and should be replaced at no charge. Keurig should disclose in their warranty information that this product is a sealed unit; therefore can't be repaired. Therefore if it breaks buy another Keurig at a discounted price or go back to your dependable Cusinart or Mr coffee etc. I would appreciate a response from Keurig. My customer # K4823477



Emily4 says: (2 years ago)
 0
How about you actually try fixing the problems with your product so that you can actually maybe have a good product and work on your customer service issues with all the people that have wasted there money buying your product when it clearly had not held up! Unfortunately I purchased two of these machines and won't be wasting my money again. So sad too!



lizzieflashlight says: (2 years ago)
 0
I'm on my 3rd in a year and it just stopped working this morning. How is this company still in business?



djbobbyt says: (2 years ago)
 0
I also have am done with Keurig- a very expensive cup of coffee made in an UNRELIABLE MACHINE- everything was working fine until I descaled it. Now the pump won't pick up water or just a tiny bit. After 3 calls for help I was detoured to Corporate customer service who wants to give me a discount on a new machine- NOT Interested!! I told them I will only continue to buy K-cups (which is their core business) if they will stand behind their machine, which by the way is Made in China. I read an article that Green Mountain had purchased Keurig a year or 2 ago and they were manufacturing the machines in Vermont which I now know to be false. I had a Bunn for 10 years before I had any problems with it so I'm going back to Bunn for a new coffee maker. I think it's time for people to stand up against these types of companies that sell overpriced goods that are unreliable and probably just a fad after the word gets out.



elie says: (2 years ago)
 0
I have purchased 7 Keurig Coffee makers, one for each of my children. All (7) seven have failed, and no longer brew coffee. Mine quit yesterday. I followed the procedures outlined under repairs, i,e, clean the various holes, use a gallon of white vinegar, let it set for four hours, etc.. Now the pump does not make any noise at all. I am extremly upset with your product. Please provide a solution. My wife enjoyes the coffee that it brews, however she has simply said " I am buying a different coffee maker. Please help



ericmallory says: (3 years ago)
 0
I bought a Keurig coffee maker and after two months it broke. It said "prime" so I read the user's manual, and it stated that I should call customer service. The rep walked me through some steps to fix it...remove the water tank, empty the water, shake it up and down vigorously, replace water, brew three cups...and on the third cup it said "prime" again. The rep stated she would have a new machince sent, which arrived today. I felt pretty good about getting a new machine until I did some research online. It sounds like many customers are on there 2nd and 3rd machines because they keep having problems...yikes!




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