Keurig Reviews and Complaints

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Keurig Reviews

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  • Keurig poor customer service

    We got a new Keurig K-Cup for Christmas from our son. We ordered some K-cup coffees on December 29, 2014 and on December 30, 2014, we received the confirmation and it stated the order shipped that day and provided the tracking number as well. A week later we still hadn't received our order. I went on line to check the tracking status and our tracking number was unrecognized!! We waited another couple of days and check again...same thing. I called Keurig and spoke to a man, whose name I can't recall, (Rob or something like that.) He did not seem very knowledgeable at all about... More...
    (Delivery Services)
    Lizzy56's Picture   Lizzy56    0 Comments   Comments
  • Keurig 2.0 Viw - 3 down

    I don't know why Target keeps taking exchanges. I don't know why my wife keeps getting me to do it. We've gone thru 3 coffee makers since November. The electronics spazed out on one and the other 2 just stopped pumping. It's not the water - we use ro. It's not the cups - we use the corrected coded ones. It's not clogged. Model K2.0-400 More...
    phplists's Picture   phplists    0 Comments   Comments
  • K 10 Recall, I'm mad!

    My K10 purchased from QVC in March is under recall, but that does not mean they will replace it and QVC referred me to Keurig. They are sending me repair parts in 3 to 4 weeks. I have to stand back to use machine and can't brew the second cup without having to wait a while. It has spit water out and all over countertop and makes loud sound during brewing. Cost about $100 and that is a lot for me to spend on a coffeemaker that does not work properly. I will never ever buy this brand again and I think the Government should make them replace these defective brewers. More...
    (Online Shopping - Sponsored by AMAZON.COM)
    JRSJ's Picture   JRSJ    0 Comments   Comments
  • Keurig 2.0

    Oops. I bought a coffee maker from a money hungry company who after spending 180.00 on a cheep machine, they don't want me to save a dollar on some K-Cups. Most of my cup have the K on the cup and they still don't work. Starbucks cup don't work !!!!!!!!!! The biggest company in the world.Never again. I already returned it. I use to like them. Never again !!!!! More...
    (Holiday shopping reviews)
    Mistermackum's Picture   Mistermackum    0 Comments   Comments
  • Keurig 2.0 - dissapointed

    I bought a 2.0 About 2 months ago and within 3 weeks, it wouldn't drip. I called customer service and was told that I have to insert a paperclip into the needle to clear the grounds out and make it work. How ridiculous! I could go buy a $10 auto drip coffeemaker that would probably last 20 years without requiring ANY paperclip action. This is terrible! I've had to do this 3 times already on this Keurig. Does anyone else find this to be a bit ridiculous? I've called customer service and they state this is what I need to do and that's just the way it is. It makes... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Mersek's Picture   Mersek    1 Comments   Comments
  • keurig platinum plus bit the dust after 1 1/2 years

    QVC sold me a Keurig for about $160 that I would have given 10 stars until the day it broke. Now my rating would be ZERO. I was told by Keurig the product Keurig Platinum Plus brewer could not be repaired and of course the limited warranty has expired. I don't recall QVC or Keurig offering an extended warranty, maybe I missed it. I know the Keurig 2.0 being sold now on QVC has NO extended warranty offer attached. I get that the limited warranty is over in a year . What I don get is why can a customer not get any results for a broken brewer other than a Keurig Rep saying you can... More...
    (Home Improvement)
    2ndChance2's Picture   2ndChance2    0 Comments   Comments
  • Keurig single serving coffee maker

    I bought a single serving coffee maker, and about a year after owning it, it started automatically shutting off mid-brew. I followed all the cleaning and maintenance requirements, but It finally stopped working altogether. So, I went out and bought another one. Approximately 6 months later, it completely failed. I put the water in, close the chamber, and the light goes from blue to flashing yellow. But when pressed, it just keeps flashing yellow. It won't brew. I have to go buy a 3rd coffee maker in less than two years. It SURE won't be a Keurig! More...
    (Restaurants, Fast Food, Coffee)
    sbparrish's Picture   sbparrish    0 Comments   Comments
  • Disappointed vue

    I got the vue for christmas last year(2013) and was excited that I could brew lattes and such. to my disappointment barely any stores carried the vue cups and those that did kept little flavors of coffee mainly italian roast or other plain coffee. If you want any good stuff you have to order online and wait 2-3 weeks for it to get to you. Now you can't even buy the vue in stores or on their site but you can get the cups. it is ridiculous that I now have a $100 paper weight on my counter and feel like it was a total waste. More...
    smarier758's Picture   smarier758    2 Comments   Comments
  • Worst Product Ever

    In December of 2013 I purchased a Keurig coffee maker that sported the water tank on the side. Wife and I enjoyed the variety of coffee we could make. After only two months the machine stopped making coffee. Followed the directions for cleaning to no avail. Took the machine back for a replacement which was a lesser machine - no water tank. Another two months and that machine failed to make coffee. Have cleaned it multiple times to no avail. I was told at the time that the store would not replace it again. More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    wcampbell47's Picture   wcampbell47    0 Comments   Comments
  • Keurig 2.0 5000

    I purchased the Keurig 2.0 on 10.2.2014. After spending over $200 on the Keurig and one box of the Carafe K-Cups (@$13.98 a box), I am very disappointed. I made coffee in the carafe this morning. First of all, it is indicated in the owners manual that it holds 3-4 cups. It does not, it only holds 2. Secondly, the carafe is very cheap. It feels like it should be in a child's toy kitchen. This carafe does not keep the coffee hot (it only was in the carafe for 1/2 hour). Cheap plastic does not keep a hot beverage hot. I had to re-heat my coffee in the microwave. Needless to say,... More...
    scorpio0238's Picture   scorpio0238    1 Comments   Comments
  • kuerig 2.0

    Just bought the Kuerig 2.0 less than a month ago. Even the k-cups that came with the Brewer give me the OOPS. sign on the brewer. Called customer service and was told there is new packaging and that's was is causing this. I have thrown away tons of coffee that wont work in this new Brewer. I'm ready to send it back. This is my third Kuerig and I've always been satisified with them before. I would not by this model EVER again. This brewer won't even recogonize the K-cup it came with to brew your own coffee! More...
  • Kuerig 2.0

    This is my third Kuerig Brewer. I bought this Kuerig 2.0 thru Sam's club online less than a month ago. I'm Having problems with it already. Called customer service because even the K-Cups that came with the brewer give me the OOPS message saying they are not for Kuerig. I have thrown away a lot of k-cups that I can't use. I cant even use the cup that came with the brewer to brew my own coffee. Extremely mad at this point for a brewer that costs what this one costs and throwing away coffee. The girl on line told me this was due to new packaging. Be that as it may I'm... More...
    awilson59's Picture   awilson59    1 Comments   Comments

    WE have been using kcups for years and I have purchased them from JCPenny the last time I received a box that does not have the butter toffee taste and is weak I had purchased 4 boxes so hopefully this is only one of the boxes. It sure has taken the enjoyment out of my cup of coffee this has happened with four cups so far hoping there will be no more of them. Thought you should be aware so you can look into it and correct it because I sure do enjoy it and look forward to my cups of coffee I do not have the box these came in. Thank you. More...
    0115's Picture   0115    0 Comments   Comments
  • great customer service

    I've had the most amazing service from keurig exspecially Glen the service headquarters shes the most amazing person ever. she went above and beyond to make me happy and when i was satified she still poored out more generosity. the keurig company and there represenatives are amazing. they have a faithful customer for life. i'm going to be a little spokeperson to all my friends about this amazing company, even the first rep i talked to marquon was awesome, thankyou keurig, alicia More...
    aliciao's Picture   aliciao    0 Comments   Comments
  • QVC - Poor Customer Service on Keurig Order

    I purchased a Keurig as a present for my daughter recently. It was supposed to ship with 100 K Cups. The machine arrived but the K cups didn't. I called QVC and they assured me that they would be sent right away. After two or three weeks, the K cups had still not arrived. I called QVC back and they informed me that a notation in the file stated "Corporate" said that there was a false bottom in the box and the K-Cups were in the box. Of course the box is now long gone as it has been three or four weeks since the machine was delivered. Were the K-Cups ever in the box?... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Excellent customer service

    We bought an OfficePro Keurig brewing system about 1 year ago & it gave out less & less water, and took forever to brew. I'd try to brew my 10oz cup & would only get 5oz. I made several phone calls to the company, and they were very helpful in trying to help me solve the problem. I can't say enough about their customer service - they are very professional and apologized several times about the brewer's problems. During my last phone call (I think I made 4 calls total), the rep put me on hold for a couple of minutes and consulted with her manager to send us a new... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    kristenk's Picture   kristenk    0 Comments   Comments
  • Will never buy another one

    I got my Keurig for a Christmas gift. I like a hot cup of coffee like everyone else in my family. However on the weekends I tend to get up several hours before everyone else. So this was a great solution, for the first 16 months. After some time I would use the 10oz option and slowly only get 6. Now I only get 4. Customer service was useless when I called. I found that if I hit it just right it would work... I found this solution searching the internet. I understand that maybe the insides need to be cleaned. I've spent hours running various solutions through the pot with no usable... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    hollorg's Picture   hollorg    1 Comments   Comments
  • Keurig Vue 7000

    I like the fact that Keurig came out with the VUE 700. I hate the fact that you can't get the coffee many places. They changed the K Cup to a Q Peg. You can't use a K Cup in the Vue and there isn't many places that carry the Q Peg, and if you do find them, you have a chose of 5. The K Cup makes a filter cup, but of coarse the VUE doesn't. The Vue was expensive and to have to wait to get them on the internet, usually takes 2 weeks to get them from Keurig. If I had the chance to do again, would have NEVER bought this machine More...
    (Online Shopping - Sponsored by AMAZON.COM)
    HDWG's Picture   HDWG    5 Comments   Comments
  • Dont waste your money on a Keurig

    I just got off the phone with customer service about my Keurig coffee pot not working. The girl on the phone whos name i didn't not get, was not helpful at all. One of the first things she said was that my pot was out of warranty and that she could sell me another one for about $100. I have called about this pot a few weeks ago and followed everything they told me about cleaning it so that we could get a full cup of coffee. This pot is a little over 2 years old and not used much, about 2 cups a day with using k cup and all they could do is sell me a replacement. I am sorry... More...
    SandiDeLeo's Picture   SandiDeLeo    0 Comments   Comments
  • Horrible Customer Service Department

    I have one of the original Keurigs and it still works fine; however it is as loud as a freight train. I thought this was normal until my Aunt, who demonstrates these machines, said "oh no, there is something wrong with that machine. Call customer service... they're wonderful." I did today and talked to a robotic rep who followed her script to a tee which was 1- find out what model I have first (note that it is old and I may be ready to upgrade anyway), 2-pretend to listen to the machine and then say "it is normal for that model" and offer $50 off of a new machine. I... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    jenny69's Picture   jenny69    0 Comments   Comments
  • Keurig coffee

    I just went out and bought refills for my new Keurig coffee maker - I've had it for about 3 weeks. I came home with Starbuck's Medium Brew Keurig. When I opened the box I noticed that the refills looked different than what I had before. It turns out that I had bought it for Keurig VUE - which was NOT very noticeable on the box. Now I'm sitting with an opened box and no coffee that fits my Keurig. I'm so annoyed. Why couldn't they either A) make sure that it is VERY noticeable on the box or B) make one insert fit all. More...
    Atti's Picture   Atti    1 Comments   Comments

    2nd keurig to break. The 1st one they offered to replace it for a dicounted price. I told them I could get it cheaper. Same coffe model and I did. This one is broken again. Pump stops pumping. No clogs. Cleaned monthly. NO MORE KEURIGS for us. They last about 15 months. Only made about. 4 cups per day. So it was not over used. Don't trust the company. They do not stand up to their product. They will tell you that you should have used distilled water and clean more often More...
    (Shopping, Chain Stores)
    Bonnes's Picture   Bonnes    1 Comments   Comments
  • Keurig Single Brew B60

    I cannot believe the reviews I am reading. I feel the same as everyone else. I thought I was spending alittle extra just over a year ago, to have a decent coffee pot but I obviously should have done alittle research before I wasted my money. First off nothing was coming out so a friend showed us the paperclip trick for cleaning the tip. A short time later the pump went. I am so frustrated with this machine and especially after reading all of the similar complaints. Wow, biggest waste of money for sure!! More...
    (Repair Services)
    Turtles's Picture   Turtles    0 Comments   Comments
  • Never worked

    I received a Keurig machine for xmas a few years ago. Took a few months before I took it out of the box, but when I finally got around to it the descaling light came on after 4 cups. I called to complain. Nothing was done. I ended up cycling through a bunch of water and it eventually went away, but I stopped using it b/c I don't need the hassle at 5am while trying to get ready for work. Fast forward 1 yr. I pull out the machine to start using it and after 1 month the level jams and I can neither open or close it. Customer supports response, they can do nothing but offer me a new... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    tjm03's Picture   tjm03    0 Comments   Comments
  • clean biweekly with paperclips

    Two months after purchasing my machine it clogged and would not work. I followed instructions to clean the upper needle with "paper clip" and it worked. Less than 2 weeks later I had the same problem and called customer service. They we not sympathetic to my frustration. She said I should be using the paper clip "every 2 weeks" to clean the needle since we make about 32 cups per week. She also said they recommend "shaking the pod" before putting it in the brewer. It seems unreasonable to be under the hood with a paper clip every 2 weeks to keep this thing... More...
    PaulP's Picture   PaulP    0 Comments   Comments
  • Keurig online store completely unreliable

    I have been ordering from the online Keurig store for over a year with no issues...........until now. They have screwed up three online orders in a row!!! The first order was lost, the second order was missing items, and the third order I just placed this month was never shipped and I was given an invalid tracking number. Suffice it to say, I will never be ordering anything from Keurig again. My Keurig coffeemaker is also acting strangely and I think it is ready to kick the bucket. I am so done with this company. More...
    (Entertainment, Movies, Events)
    Buffymonsoon's Picture   Buffymonsoon    1 Comments   Comments

Keurig Reviews By Product

Keurig Comments

venajoy says: (2 months ago)
I was wanting a keurig for Christmas, I think I have changed my mind, I do not want to spend this kind of money for something that is not reliable. Out of all the reviews only a few were positive. Thanks but I think I will at another make.

northlander30 says: (10 months ago)
Keureg I love the machines and the convenience of use. Now I had a problem as well where my first machine quit 3 days after the warranty ended. I had to buy another machine and had a problem with this machine as well. I contacted their CS department in December of 2013 and was assured that they were sorry and offered me 2 -24 pack boxes of coffee for free for my troubles. Well that was in December, The shipment never showed and when I contacted them again to ask what was up they said they had no record of my complaint. Of course right? Well I explained in detail why they were giving me free coffee as they asked why, and he assured me that there would be no problem this time around, select the 2 flavours I would like and they would be shipped promptly. Well I get an invoice from Keureg on Sunday March 16th that the coffee had been packed and dispatched to FedEx and I should receive it soon, so I scroll down to read the invoice and it says the receiver of this shipment MUST pay $9.95 for shipping and any applicable taxes upon arrival. I was like WTF! That isn't free! I would be better suited to go and buy them myself! But the kicker here is clicking on the FedEx tracking number, lol what a bunch of idiots they are! It is a phony tracking number and FedEx has no record of any shipment from Keureg. Keureg if you read this, Kiss my ass! You bunch of liars! I won't even use your k cups anymore, I use the machine solely for the hot water and use Tim Hortons canned coffee in a NON Keureg branded reusable k cup that is much better than the one you offer for 20 bucks!

briman says: (11 months ago)
Keurig crap platinum single cup machine,2nd machine broke in2years plastic parts broke and icant get parts but customer service would sell me another one for$117.00!I will not buy another one at any price!keurigknows there product is defective thats why they havea one year warranty and they hope they last longer than a year dont buy this product

Natalied777 says: (11 months ago)
It's surprising reading all these reviews about keurigs breaking so quickly. I bought my first keurig over 3 years ago and it's still going strong. I have always used only tap water, and it hasn't caused any problems. I do clean it out with white vinegar every few months. It freaks me out wondering what's going on inside that I can't see so cleaning it gives me that peace of mind while maybe also contributing to its longevity.

skylight says: (1 year ago)
... and cups are not recyclable?

Ducky says: (2 years ago)
My Keurig is 15 months old. Water gushes out the bottom. I have spoken with Reps. Several times, their response has always been, it's a sealed unit that cannot be repaired. Although we'll sell you a replacement at a discounted price. I truly believe the machine is defective and should be replaced at no charge. Keurig should disclose in their warranty information that this product is a sealed unit; therefore can't be repaired. Therefore if it breaks buy another Keurig at a discounted price or go back to your dependable Cusinart or Mr coffee etc. I would appreciate a response from Keurig. My customer # K4823477

Emily4 says: (2 years ago)
How about you actually try fixing the problems with your product so that you can actually maybe have a good product and work on your customer service issues with all the people that have wasted there money buying your product when it clearly had not held up! Unfortunately I purchased two of these machines and won't be wasting my money again. So sad too!

lizzieflashlight says: (2 years ago)
I'm on my 3rd in a year and it just stopped working this morning. How is this company still in business?

djbobbyt says: (3 years ago)
I also have am done with Keurig- a very expensive cup of coffee made in an UNRELIABLE MACHINE- everything was working fine until I descaled it. Now the pump won't pick up water or just a tiny bit. After 3 calls for help I was detoured to Corporate customer service who wants to give me a discount on a new machine- NOT Interested!! I told them I will only continue to buy K-cups (which is their core business) if they will stand behind their machine, which by the way is Made in China. I read an article that Green Mountain had purchased Keurig a year or 2 ago and they were manufacturing the machines in Vermont which I now know to be false. I had a Bunn for 10 years before I had any problems with it so I'm going back to Bunn for a new coffee maker. I think it's time for people to stand up against these types of companies that sell overpriced goods that are unreliable and probably just a fad after the word gets out.

elie says: (3 years ago)
I have purchased 7 Keurig Coffee makers, one for each of my children. All (7) seven have failed, and no longer brew coffee. Mine quit yesterday. I followed the procedures outlined under repairs, i,e, clean the various holes, use a gallon of white vinegar, let it set for four hours, etc.. Now the pump does not make any noise at all. I am extremly upset with your product. Please provide a solution. My wife enjoyes the coffee that it brews, however she has simply said " I am buying a different coffee maker. Please help

ericmallory says: (3 years ago)
I bought a Keurig coffee maker and after two months it broke. It said "prime" so I read the user's manual, and it stated that I should call customer service. The rep walked me through some steps to fix it...remove the water tank, empty the water, shake it up and down vigorously, replace water, brew three cups...and on the third cup it said "prime" again. The rep stated she would have a new machince sent, which arrived today. I felt pretty good about getting a new machine until I did some research online. It sounds like many customers are on there 2nd and 3rd machines because they keep having problems...yikes!

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