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Keurig Reviews

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  • Never again complaint

    This is a copy of the email I just sent to Keurig. Sure, they replace them, but 5 in 16 months??? I don't make more than 1 or 2 cups a day. I am beyond frustration. I wrote you a letter several days ago and never got a response. Here's the problem. I bought my Keurig from QVC 16 months ago. Today I got my 5th replacement (one was because you sent the wrong model, the others didn't work). First, after confirming my address, you promptly sent it to the WRONG address. It happened to be my son's old apartment, and the new tenant found my phone number on the... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    badkat's Picture   badkat    0 Comments   Comments
  • No response from Keurig CS

    We have a Frother made by Keurig bought from Amazon 1st July 2010 and in November it failed to work. We emailed CS @ Keurig and they said they did not know what to do and call back later. We called back later and was told that a Rep from Keurig would contact us and nobody has called us. I've sent two further emails to Keurig CS and no response. Why does a company ignore complaints all we want is to return the defective item and get it replaced it's only 5 months old, surely that is not an unreasonable request. More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • Now getting mad

    I have been a loyal Keurig customer for about 2 1/2 years since buying one of their Platinum brewers. As a family we drink plenty of coffee and my monthly Keurig bill has often been in the $60 - $70 range. Now they are about to lose me as a customer for three reasons. Two are significant. One is minor. 1. I'm on to my 4th brewer. Count them - 4! each one has gone bad in different ways. Each has been replaced (modest kudos to Keurig) at no cost. Now the latest one, received about 3 months ago, is also going bad. It's NOT a descaling issue. It's an electronics issue and... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    sasflo's Picture   sasflo    1 Comments   Comments
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